Cloudbet Casino Privacy Policy
Last updated: September 2026
1. Introduction
This Privacy Policy explains how Cloudbet Casino ("we," "us," "our," or the "Platform") collects, uses, stores, and protects information relating to individuals who access or use our services. It applies to all visitors, registered users, and account holders. By using the Platform, you acknowledge that you have read and understood this Policy and consent to the practices described below.
We may update this Policy from time to time, and any material changes will be reflected in the "Last updated" date above. We encourage users to review this Policy periodically.
2. Information We Collect
2.1 Personal Information
When you register an account, we collect basic personal information, including your email address and any details you voluntarily provide during account setup or in the course of using support services. If identity verification becomes necessary, such as for large or unusual withdrawal requests, we may collect additional information, including your full name, date of birth, and proof of identity or address documentation, in line with standard anti-fraud practice.
2.2 Transaction Information
We collect information relating to your use of the Platform, including deposit and withdrawal transactions, wallet addresses used to send and receive cryptocurrency, game and betting history, and bonus activity. Because our platform operates on a cryptocurrency basis, certain transaction data is inherently recorded on the relevant public blockchain and is not private in the same way traditional banking transactions are.
2.3 Technical and Device Information
When you access the Platform, we automatically collect certain technical information, including your IP address, browser type and version, device type, operating system, referring website, and general location information derived from your IP address. This information helps us maintain security, diagnose technical issues, and understand how the Platform is used.
2.4 Cookies and Similar Technologies
We use cookies and similar tracking technologies to operate the Platform, remember your preferences, keep you logged in, and understand usage patterns. Cookies are small text files stored on your device. Further detail is provided in the Cookies section below.
3. How We Use Your Information
We use the information collected for the following purposes:
To create and manage your account and provide access to our games and services.
To process deposits and withdrawals and maintain accurate transaction records.
To verify your identity where required for security, fraud prevention, or regulatory compliance purposes.
To detect, investigate, and prevent fraud, bonus abuse, and other prohibited conduct described in our Terms of Use.
To communicate with you regarding your account, transactions, or support enquiries.
To send promotional communications where you have opted in to receive them, and to allow you to opt out at any time.
To analyse usage patterns and improve the performance, security, and functionality of the Platform.
To comply with applicable legal and regulatory obligations, including those imposed by our licensing authority.
4. Who We Share Information With
We do not sell your personal information to third parties. We may share information in the following circumstances:
Regulatory authorities: Information may be disclosed to our licensing authority, the Curaçao Gaming Authority, where required for regulatory compliance, audit, or investigation purposes.
Service providers: We work with third-party providers who support our operations, including infrastructure hosting, customer support tooling, fraud detection services, and blockchain analytics providers used to monitor transactions for security purposes. These providers are only given access to the information necessary to perform their function.
Legal requirements: We may disclose information where required by law, court order, or governmental request, or where we believe disclosure is necessary to protect our rights, the safety of our users, or to investigate suspected fraudulent or illegal activity.
Business transfers: In the event of a merger, acquisition, or sale of assets, user information may be transferred as part of that transaction, subject to equivalent privacy protections.
5. Cookies Policy
Cookies used on the Platform generally fall into the following categories:
Essential cookies: Required for core functionality, such as keeping you logged in and maintaining session security. These cannot be disabled without affecting the operation of the Platform.
Preference cookies: Remember your settings and preferences, such as display options, to improve your experience on return visits.
Analytics cookies: Help us understand how users interact with the Platform so that we can improve performance and usability.
Most browsers allow you to control or disable cookies through their settings. Disabling essential cookies may prevent you from using certain features of the Platform, including logging in.
6. How We Protect Your Information
We apply industry-standard security measures to protect the information we hold, including encryption of data in transit via SSL/TLS, restricted internal access to personal and financial information on a need-to-know basis, and regular monitoring for suspicious account activity. While we take reasonable steps to protect your information, no method of electronic storage or transmission is entirely secure, and we cannot guarantee absolute security.
You also play a role in protecting your own account by keeping your password confidential, using a secure and unique password, and notifying us immediately if you suspect unauthorised access to your account.
7. Your Rights
Depending on your location, you may have certain rights regarding your personal information under applicable data protection law. For users located in the European Economic Area, this includes rights under the General Data Protection Regulation (GDPR), such as the right to access the personal data we hold about you, the right to request correction of inaccurate information, the right to request deletion of your data where legally permissible, the right to data portability, and the right to object to or restrict certain processing activities. For users located in Australia, similar protections may apply under the Australian Privacy Principles set out in the Privacy Act 1988 (Cth).
To exercise any of these rights, please contact us using the details in the Contact section below. We may need to verify your identity before actioning certain requests, and some information may be retained where required for legal, regulatory, or fraud-prevention purposes even after a deletion request.
8. Data Retention
We retain personal and transaction information for as long as necessary to provide our services, comply with legal and regulatory obligations, resolve disputes, and enforce our agreements. Transaction and account records are typically retained for a period consistent with standard practice in the online gambling industry and applicable anti-money-laundering requirements, even after an account becomes inactive or is closed.
9. International Data Transfers
As an international platform, your information may be processed and stored on servers located outside your country of residence, including in jurisdictions that may have different data protection standards than your own. Where we transfer information internationally, we take reasonable steps to ensure it continues to be protected in accordance with this Policy.
10. Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or the services we offer. Material changes will be indicated by updating the "Last updated" date at the top of this page. Continued use of the Platform after any update constitutes acceptance of the revised Policy.
11. Contact Us
If you have any questions about this Privacy Policy, or wish to exercise any of the rights described above, please contact our support team through live chat, available 24/7 on the Platform, or via the details listed on our Contacts page.