Cloudbet Casino Terms of Use
nline gambling in every jurisdiction from which users may access the Platform, and users accessing the Platform from a jurisdiction where such activity is restricted or prohibited do so at their own risk and discretion. Nothing in these Terms should be interpreted as a representation that use of the Platform is authorised or endorsed by any specific government or regulatory body.
Each individual is permitted to hold only one account. Registration requires a valid email address and the creation of a secure password. You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. Any suspected unauthorised access should be reported immediately.
Information provided during registration must be accurate and complete. Providing false, misleading, or incomplete information may result in account suspension, forfeiture of funds, or termination without notice.
3. Deposits and Withdrawals
Cloudbet Casino operates on a cryptocurrency-only basis. No fiat currency deposit or withdrawal methods are supported. Users must hold and manage their own cryptocurrency wallet in order to deposit funds and receive withdrawals.
Deposits are credited to your account balance once the required number of blockchain confirmations have been received for the relevant cryptocurrency. Confirmation times vary depending on network conditions and are outside our control. Cloudbet Casino does not charge a platform fee for deposits or withdrawals; however, standard blockchain network fees apply and are the responsibility of the user.
Withdrawal requests are processed once any applicable bonus wagering requirements have been satisfied and, where relevant, once any requested identity verification has been completed. Formal identity verification is not required for most standard withdrawal amounts. Cloudbet Casino reserves the right to request identity verification, proof of address, or source-of-funds documentation for withdrawals that are unusually large or where account activity raises reasonable concern, in line with standard anti-fraud and anti-money-laundering practice.
Cloudbet Casino reserves the right to delay, limit, or decline a withdrawal where there is reasonable suspicion of fraudulent activity, breach of these Terms, or where required by applicable law.
4. Bonuses and Wagering Requirements
From time to time, Cloudbet Casino offers promotional bonuses, including but not limited to deposit match bonuses, free spins, cashback, and loyalty rewards. Each bonus is subject to specific terms, including minimum deposit amounts, eligible games, expiry periods, and, where applicable, wagering requirements that must be met before associated winnings can be withdrawn.
Where a bonus is described as carrying no wagering requirement, this applies specifically to that bonus component as stated in its individual terms; other bonus components offered alongside it, such as a deposit match, may carry separate wagering conditions. Users should review the specific terms of each promotion before opting in.
Cloudbet Casino reserves the right to void bonus funds and any winnings derived from them, and to restrict or close an account, where a user is found to have abused a bonus offer, including but not limited to opening multiple accounts to claim the same offer more than once, using the bonus in conjunction with a betting strategy designed to guarantee profit regardless of outcome, or otherwise acting contrary to the stated intent of the promotion.
5. Prohibited Conduct
The following conduct is strictly prohibited and may result in immediate account suspension or termination, forfeiture of funds, and reporting to relevant authorities where required:
Creating or attempting to create more than one account per individual, household, or device.
Providing false or fraudulent identity, contact, or payment information.
Using automated software, bots, or scripts to interact with games or the Platform.
Colluding with other users to gain an unfair advantage in any game.
Exploiting software bugs, errors, or malfunctions for personal gain, rather than reporting them.
Using the Platform for money laundering or any other unlawful financial activity.
Attempting to circumvent geographic restrictions through the use of VPNs, proxies, or similar tools where doing so breaches these Terms.
Cloudbet Casino reserves the right to investigate any account suspected of the above and to take any action it deems appropriate, including permanent suspension and forfeiture of account balance, pending or following investigation.
6. Responsible Gaming
Cloudbet Casino is committed to supporting responsible gaming practices. Users are encouraged to set personal limits on time and money spent on the Platform and to treat gambling as a form of entertainment rather than a source of income. Tools such as deposit limits and self-exclusion options may be available on request through our support channels. Further information is available on our dedicated Responsible Gaming page. If you feel your gambling is becoming a problem, we encourage you to seek support from a relevant local service.
7. Privacy
Your personal information is handled in accordance with our Privacy Policy, which explains what data we collect, how it is used, and the measures taken to protect it. By using the Platform, you consent to the collection and processing of your data as described in that policy.
8. Licensing and Regulation
Cloudbet Casino operates under a gaming licence issued by the Curaçao Gaming Authority to Halcyon Super Holdings B.V. This licence permits the operator to offer online casino and sports betting services internationally, subject to the regulatory framework of the issuing authority. Cloudbet Casino does not hold a licence issued specifically by an Australian regulatory body, and users should be aware of this distinction when assessing the regulatory protections available to them.
9. Jurisdiction and Dispute Resolution
These Terms are governed by the laws applicable to the jurisdiction of our operating licence. Any disputes arising from use of the Platform should first be raised with our customer support team, who will make reasonable efforts to resolve the matter directly. Where a dispute cannot be resolved through direct contact, users may be directed to an independent dispute resolution service associated with our licensing authority, where available.
10. Changes to These Terms
Cloudbet Casino reserves the right to amend these Terms at any time, at our sole discretion, to reflect changes in our services, legal requirements, or business practices. Material changes will be communicated through the Platform or by email where appropriate. Continued use of the Platform following any update constitutes your acceptance of the amended Terms. We encourage users to review these Terms periodically.
11. Contact Information
If you have any questions regarding these Terms, please contact our support team through live chat, available 24/7 on the Platform, or via email through the details listed on our Contacts page. We aim to respond to all enquiries in a timely manner.